Regulatory Alignment & Protocol Compliance
Privacy Policy
1. Data Controller Identity
The data controller responsible for the processing of personal data collected through this website is RelayVectorWorks, registered at 517115, Str. ?oferilor nr. 62, Sat Bistra, Romania. For any data protection inquiries, you may contact us at [email protected] or by phone at +40 723 981 475.
2. Categories of Personal Data Processed
We may collect and process the following categories of personal data: (a) identification data including your full name and email address when submitted via our contact form; (b) communication data including the content of your inquiries and correspondence; (c) technical data including IP address, browser type and version, operating system, referring URLs, and page interaction timestamps collected automatically through server logs; (d) cookie data as described in our Cookies Policy below.
3. Legal Basis for Processing
We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR): (a) consent — where you have given explicit consent for specific processing purposes (e.g., submitting a contact form); (b) contractual necessity — where processing is necessary for the performance of a contract or pre-contractual measures taken at your request; (c) legitimate interest — where processing is necessary for our legitimate interests in operating and improving our services, provided such interests are not overridden by your fundamental rights.
4. Purpose of Data Processing
Personal data is processed for the following specific purposes: (a) responding to inquiries submitted through our contact form and providing requested information about our services; (b) fulfilling contractual obligations related to service delivery; (c) maintaining internal records and administrative documentation; (d) ensuring website security, detecting and preventing fraud or unauthorized access; (e) complying with legal obligations under Romanian and European Union law.
5. Data Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months from the date of submission unless an ongoing business relationship exists. Server log data is automatically purged after 90 days. Contract-related data is retained for the duration of the contract plus 5 years as required by Romanian commercial law (Article 22 of Law No. 82/1991).
6. Data Recipients and Transfers
Your personal data may be shared with: (a) our hosting infrastructure provider, which operates servers within the European Economic Area (EEA); (b) email service providers solely for the purpose of responding to your communications; (c) legal and tax advisors in cases where disclosure is legally required. We do not sell, rent, or trade personal data to third parties. In the event of a transfer of personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights: (a) right of access (Article 15) — the right to obtain confirmation of whether your personal data is being processed and to receive a copy of that data; (b) right to rectification (Article 16) — the right to request correction of inaccurate personal data; (c) right to erasure (Article 17) — the right to request deletion of your personal data where there is no compelling reason for continued processing; (d) right to restriction of processing (Article 18) — the right to request limitation of processing under certain conditions; (e) right to data portability (Article 20) — the right to receive your personal data in a structured, commonly used, machine-readable format; (f) right to object (Article 21) — the right to object to processing based on legitimate interests; (g) right to withdraw consent (Article 7) — the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
8. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority. The competent authority for RelayVectorWorks is the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), located at B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest, Romania. Website: www.dataprotection.ro.
9. Automated Decision-Making
We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you. All data processing decisions involving your personal data are made through human review.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated through a prominent notice on this website. The date of the most recent revision is displayed at the top of this page. Continued use of this website following any changes constitutes acceptance of the updated policy.
Refund Policy
1. General Refund Terms
Refund eligibility is assessed on a case-by-case basis in accordance with the project milestones outlined in the executed service agreement. As our services involve custom digital engineering and consulting deliverables, standard consumer withdrawal rights under EU Directive 2011/83/EU may not apply to completed work product. However, we are committed to fair and transparent resolution of all refund requests.
2. Pre-Delivery Cancellation
If a project is cancelled before any work has commenced (i.e., before the first milestone delivery), a full refund of any advance payment will be issued within 14 business days. Cancellation must be communicated in writing via email to [email protected].
3. Partial Refunds
Where a project is cancelled after commencement, a partial refund may be issued proportional to the undelivered portion of the agreed scope. The refund amount will be calculated based on: (a) the number of completed milestones versus total milestones; (b) documented hours invested; (c) any third-party costs already incurred on behalf of the client. The calculation will be provided in writing within 21 business days of the cancellation request.
4. Non-Refundable Items
The following are non-refundable: (a) domain registration fees and hosting costs paid to third-party providers; (b) software licenses procured specifically for the client project; (c) completed and accepted deliverables that have been deployed to production; (d) consultation and advisory sessions that have been delivered.
5. Dispute Resolution
In the event of a refund dispute, both parties agree to attempt amicable resolution through direct negotiation within 30 calendar days. If no resolution is reached, the dispute shall be submitted to the competent courts of Romania, in accordance with Romanian commercial law. Consumers who are residents of the EU may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
6. Refund Processing
Approved refunds will be processed within 14 business days using the original payment method. If the original payment method is no longer available, an alternative arrangement will be agreed upon in writing.
Terms of Service
1. Acceptance of Terms
By accessing or using the services provided by RelayVectorWorks (hereinafter "the Company"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services. These terms constitute a legally binding agreement between you (or the entity you represent) and RelayVectorWorks, registered in Romania.
2. Scope of Services
The Company provides web development, digital infrastructure, and technology consulting services as described on this website. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual service agreements or statements of work (SOWs) executed between the parties. These Terms of Service apply to all services unless explicitly superseded by a separate written agreement.
3. Payment Terms
Payment terms are specified in each individual service agreement. Unless otherwise stated: (a) invoices are due within 14 calendar days of the invoice date; (b) late payments accrue interest at a rate of 0.05% per day on the outstanding balance; (c) the Company reserves the right to suspend work if payment is more than 14 days overdue; (d) all prices are quoted in Euros (EUR) exclusive of applicable VAT, which will be added at the statutory rate.
4. Intellectual Property
Upon full payment of all applicable fees, the client receives ownership of all custom deliverables produced under a service agreement, including source code, design assets, and documentation. The Company retains the right to use general knowledge, skills, techniques, and non-proprietary methods developed during the engagement in future projects. Pre-existing intellectual property, tools, libraries, and frameworks used in the delivery of services remain the property of the Company or their respective licensors.
5. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary or sensitive information disclosed during the engagement. This obligation survives the termination of the service agreement for a period of 24 months. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.
6. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's total aggregate liability under any service agreement shall not exceed the total fees paid by the client under that agreement. The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of whether such damages were foreseeable.
7. Warranty
The Company warrants that all services will be performed in a professional and workmanlike manner, consistent with industry standards. Unless otherwise specified in a service agreement, the Company provides a 30-day warranty period following final delivery, during which defects in workmanship will be remedied at no additional cost. This warranty does not cover issues arising from client modifications, third-party integrations, or changes in external dependencies.
8. Termination
Either party may terminate a service agreement with 14 calendar days' written notice. In the event of termination: (a) the client is responsible for payment of all work completed up to the termination date; (b) all completed deliverables and work-in-progress will be delivered to the client; (c) the Company will cooperate in good faith to ensure a smooth transition. Termination for cause (material breach) may be effected immediately upon written notice if the breach remains uncured for 7 calendar days after written notice.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Romania.
10. Amendments
The Company reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email or a prominent notice on this website at least 30 days before they take effect. Continued use of our services after the effective date of any amendments constitutes acceptance of the updated terms.